l789 FAQ — Withdrawals, Bonuses and Security

To withdraw from l789, your bKash, Nagad or Rocket account must be registered in your own name. Sending money to a third-party wallet is not possible. If the name on your l789 account matches the name on your payment wallet, the process completes faster. The same rule applies for Upay and bank transfers.

To withdraw bonus winnings, you must first meet the wagering requirement. For the l789 welcome bonus, you need to wager the bonus amount 15 times. For example — depositing ৳1,000 gives a ৳1,200 bonus, and once ৳1,200 × 15 = ৳18,000 in bets has been completed, the bonus winnings become eligible for withdrawal. After meeting the requirement, simply follow the normal withdrawal process.

The minimum withdrawal amount at l789 is ৳500. If your balance is below this, you will not be able to submit a withdrawal request. This minimum applies equally across all methods — bKash, Nagad, Rocket, Upay and bank transfer.

After submitting a withdrawal request, processing is usually completed within 15 minutes to 2 hours. If verification is required, it may take a little longer. If your request has been pending for more than 2 hours, contact support via live chat and have your transaction ID ready.

Yes — withdrawals at l789 are available 7 days a week, 24 hours a day. Payment processing does not stop at night or on public holidays. Withdrawals made at night via bKash, Nagad or Rocket are also typically completed within 15 minutes to 2 hours.

Yes, you can cancel a bonus at any time before the wagering requirement is completed. However, cancelling a bonus will also cancel all winnings accumulated from that bonus. To cancel, go to the Bonus Management section in your account settings, or contact support directly.

After opening a new account at l789, select the welcome bonus option when making your first deposit. A minimum deposit of ৳100 will add the 120% bonus — up to a maximum of ৳10,000. For example: depositing ৳1,000 gives a ৳1,200 bonus and a total balance of ৳2,200. Read the terms and conditions carefully before claiming the bonus.

No — the welcome bonus can only be received once per account. It applies to the first deposit only. If multiple accounts are opened using the same device, IP address or payment method, the bonus may be cancelled under l789's rules.

Most slot games at l789 and some live casino games count towards wagering. However, some games may contribute partially or not at all. Check the bonus terms list for reliable information. You can get an idea of which games are most popular on the l789 slots page.

Wagering is calculated on the bonus amount only — not on the real money deposited. At l789 the rate is 15x. Example: depositing ৳16,800 earns a ৳10,000 bonus at 120%, so wagering will be ৳10,000 × 15 = ৳1,50,000. You can also bet using only the bonus balance, but once the bonus runs out, bets will be deducted from your real balance.

A strong password should have at least 12 characters — a mix of uppercase and lowercase letters, numbers and symbols (such as @, #, !). Do not use your date of birth or mobile number as a password. Do not use your l789 password on any other site, and change it regularly.

No — never share your OTP, bKash PIN or Nagad PIN with anyone; l789's support team will never ask for this. If someone calls or messages you asking for this information, it is a fraud attempt. Use an OTP only yourself, to confirm a login or transaction on the site.

Yes — l789 uses SSL encryption technology. If you see HTTPS and a padlock icon in your browser's address bar, your connection is secure. Your personal information and payment details are stored in encrypted form. Read the privacy policy for more details.

If you suspect this, change your password immediately and contact l789's 24/7 live chat. The support team can help temporarily lock the account or review suspicious transactions. For your own safety, avoid logging in from unfamiliar devices.

Fraudsters often create fake sites that look like l789. To reach the real site, type the correct address directly into your browser or use a bookmark. Do not click on unknown links received via messages or social media. Verify that the site uses HTTPS and has the correct domain name.

Yes — l789 customer support is active 24 hours a day, 7 days a week. Assistance is available on Eid, Puja and any public holiday. Even if you have a withdrawal issue at 2 a.m., the support team will be there.

There are two direct ways to contact l789: live chat (directly on the site, instant response) and email (send a detailed message for complex matters). Both channels support Bengali and English. There is no phone number for support.

To get your issue resolved quickly, have the following to hand: your registered username or email, the date and amount of the transaction, a brief description of the problem, and a screenshot if applicable. Having this information ready in advance allows support to resolve the issue faster.

Yes — l789's support team assists in both Bengali and English. Keeping Bangladeshi players in mind, you can comfortably ask questions in Bengali — about deposits, withdrawals, bonuses, or anything else.

Yes — l789 offers the option to set deposit limits as part of responsible gaming. Once you set a daily, weekly, or monthly limit, you won't be able to deposit beyond that amount. It is recommended to use this tool to keep your budget in check. For more details, visit the Responsible Gaming page.

A cooling-off is a temporary break from your account for a set period (such as 24 hours or one week). Self-exclusion means removing yourself from play for a longer period (several weeks or months). In both cases, contact l789 support to put the arrangement in place.

Some common warning signs: spending more than your budget, placing more bets to recover losses, neglecting family or work to play, and being unable to stop thinking about gambling. If you notice these signs, use l789's responsible gaming tools or talk to someone you trust.

To participate in any casino game or betting activity at l789, you must be 21 years of age or older. Age is verified at the time of registration. Minors are not allowed to open accounts, and l789 takes strict measures to ensure this.

Closing an account directly at a third party's request is not possible, as the account holder's privacy is protected. However, encourage the person concerned to apply for self-exclusion through l789 support. For professional assistance, refer them to a trusted counselling service.