l789's Privacy Policy

Introduction and Applicability

This privacy policy applies to all users of the l789 platform. When you create an account on l789, use our services, or visit our website, the terms of this policy apply to you.

l789 considers the security of users' personal information a fundamental responsibility. We collect only the information necessary to provide our services and improve your experience. No unnecessary personal information is collected.

Along with this policy, we encourage you to review our Terms and Conditions, which outline the full agreement for using the platform.

What Information We Collect

l789 collects the following types of information. Each piece of information is collected for a specific purpose and is not used beyond that purpose.

1.1 Registration and Identity Information

• Full name and date of birth (for age verification — to confirm 21+)
• Email address and mobile number
• Username chosen by the user
• National ID or passport number (when identity verification is required)

1.2 Financial Transaction Information

• Records of deposits and withdrawals made via bKash, Nagad, Rocket, Upay, or bank transfer
• Mobile banking number (for transaction verification)
• Required bank account details (for bank transfers only)

1.3 Technical and Device Information

• IP address and device identifier
• Browser type, operating system, and screen resolution
• Session duration and list of pages visited
• Cookie and local storage data (details below)

1.4 Gaming Activity

• Bet history, win/loss records, and gaming patterns
• VIP level progress and net loss calculations applicable to cashback
• Records of bonuses claimed and wagering requirements completed

Purpose of Information Use

l789 uses collected information only for the purposes listed below. Selling or transferring data to third parties without authorisation is strictly prohibited under our policy.

• Creating, managing, and securing accounts
• Processing deposits and withdrawals and maintaining transaction records
• Detecting and preventing fraud, money laundering, and illegal activity
• Age verification — only persons aged 21 or above may use the platform
• Providing customer support: resolving questions and issues via live chat and email
• Sending personalised promotions and bonus offers — users may opt out at any time
• Implementing responsible gaming measures and monitoring gaming behaviour
• Technical improvement of the platform and enhancement of user experience

Our Responsible Gaming guidelines explain in detail how we use your gaming information to identify harmful patterns and provide assistance when needed.

Sharing Information with Third Parties

l789 does not sell users' personal information to third parties for commercial purposes. Some information may be shared in the limited circumstances below:

3.1 Service Provider Partners

Minimum necessary information is shared with selected partners for payment processing, identity verification, fraud prevention, and technical services. We have data protection agreements with these partners and they may not use the information received for any other purpose.

3.2 Legal Obligations

Information may need to be disclosed in response to a court order, government directive, or applicable law. In such cases, we provide only the information legally specified.

3.3 Fraud Prevention

If suspicious activity or multi-accounting is detected on an account, relevant information may be shared with verification agencies.

Our Data Security Measures

l789 applies industry-standard technical and administrative measures to keep user information secure. Our key security steps are as follows:

• SSL encryption: all data transmissions are encrypted using SSL/TLS technology
• Database encryption: stored sensitive information is kept in an encrypted format
• Access controls: only authorised staff may access specific data
• Two-factor verification: OTP verification at account login
• Regular security audits: periodic audits to identify potential vulnerabilities
• Data backups: regular secure backups of information are maintained

However, transmitting information over the internet is not entirely risk-free. We strive to ensure maximum protection, but our liability is limited in the event of any unauthorised access.

Cookies and Tracking Technologies

The l789 website uses cookies and similar technologies. Cookies are small text files stored in your browser that hold information about your visit.

5.1 Essential Cookies

The platform cannot function properly without these. They are used to maintain login sessions, save language preferences, and carry out security verification.

5.2 Performance Cookies

These cookies analyse which parts of the site are used most. We use this information to improve the platform's speed and functionality.

5.3 Cookie Controls

You can disable or delete cookies at any time from your browser settings. However, disabling essential cookies may cause some services to not work properly.

Data Retention Period

l789 retains user information for as long as necessary and then deletes it securely. When determining retention periods, we consider the following:

• All necessary information is retained while an account is active
• Financial transaction records are kept for a set period after account closure as required by law
• Identity verification documents are retained in accordance with our fraud prevention policy
• Security logs and records of suspicious activity are kept for a defined period in the interest of investigation

Once the retention period ends, information is deleted or anonymised in a way that makes recovery impossible.

User Rights

Every account holder on l789 has the following rights regarding their own information:

7.1 Right to Access Information

If you want to know what information we hold about you, you can contact customer support. We provide service in Bengali and English via 24/7 live chat and email.

7.2 Right to Correct Information

If any of your information is incorrect or incomplete, you may request a correction. We will verify and fix it as quickly as possible.

7.3 Right to Delete Information

After closing your account, you may request that your personal information be deleted. However, some information may need to be retained for a set period due to legal obligations.

7.4 Right to Opt Out of Promotional Communications

If you do not wish to receive bonus or promotional messages, you can turn them off from your account settings or through the support team.

Protection of Minors

l789 strictly follows a 21+ age policy. No information is knowingly collected from anyone under the age of 21. Age is verified at the time of account creation, and if an account holder is subsequently found to be under 21, that account is immediately closed and the related information is deleted.

If a guardian suspects that their minor child has opened an account on l789, we request that they notify our support team immediately.

Changes to the Policy

l789 may update this privacy policy from time to time. For significant changes, notice will be given to your registered email address or directly on the platform after login.

Continuing to use the platform after a change is made will be considered acceptance of the updated policy. We therefore recommend visiting this page regularly.

For any questions or points of uncertainty, you may visit our FAQ section or contact customer support directly.

Contact and Complaints Process

For any questions, complaints, or information-related requests regarding this privacy policy, please contact us. Our support team is available seven days a week, twenty-four hours a day in both Bengali and English.

Contact methods:

• Live chat: available at all times in the bottom-right corner of the website
• Email: [email protected]

After a complaint is submitted, we will investigate and respond as quickly as possible. Our goal is to resolve every complaint fairly and transparently.