For ages 21+

l789 Responsible Gaming

Betting should be fun, not stressful — l789 wants every player to enjoy betting safely and responsibly. Know your limits and seek help when you need it.

For players aged 21 and above only

What is responsible betting and why does it matter

Betting is a form of entertainment — it is not a source of income or a solution to financial problems. l789 believes that player awareness and the ability to make informed decisions are the foundation of responsible gaming. We therefore encourage every user to stay mindful of the amount they bet, the time they spend, and their own behaviour.

The shift from casual entertainment to problematic gambling can begin unnoticed. Chasing losses with bigger bets, losing sleep, or hiding your play from family and friends are warning signs. Our Terms and Conditions contain detailed guidance on betting behaviour that every player should read.

The l789 platform includes several self-regulation tools that let you set your own boundaries. This page provides full details on those tools, warning signs to watch for, and how to get help if needed.

Visit our About l789 page to learn how we work to build a safe and responsible gaming environment. Player protection is at the centre of everything we do.

l789's Commitment

Age verification (21+) is mandatory
Self-exclusion feature is active
Deposit and betting limit controls available
24/7 support — in Bengali and English
Cooling-off period option available
Account activity review feature available

Self-Regulation Tools

Log in to l789 and go to Account Settings to find the tools below. Use them to keep your betting behaviour under control.

Deposit Limit

Set a maximum deposit amount per day, week, or month. Once set, lowering the limit takes effect immediately; increasing it takes some time.

Deposit Control

Session Time Limit

Set a limit on how long you play in one session. When the time is up, the system will automatically notify you and log you out if needed.

Time Control

Cooling-Off Period

Take a break from betting for a set number of days. During this time you can still log in to your account, but you cannot place any bets or make deposits.

Break Feature

Self-Exclusion

If you want to step away from betting for an extended period, choose self-exclusion. You can keep your account closed for a fixed term or permanently.

Account Closure

Activity History

View your betting history and records of deposits and withdrawals. This information helps you understand your spending patterns and identify any trends.

Review Feature

Help Centre

Contact our support team 24/7 via live chat or email for any issue. Help is available in both Bengali and English.

24/7 Support

Warning Signs

Read the signs below carefully to understand when betting is moving from entertainment to a problem. If you notice any one of these in yourself, it is important to take a break or seek help.

Chasing Losses

Repeatedly placing larger bets to try to recover lost money — this is the most common and dangerous cycle.

Hiding from Family and Friends

Keeping how much you play or how much you have lost secret from those close to you.

Spending Beyond Your Budget

Betting with money set aside for rent, food, or repaying debts.

Problems with Focus and Sleep

Constantly thinking about betting, being unable to sleep, or being unable to concentrate on everyday tasks.

Discomfort When Not Betting

Feeling irritable or anxious on days you do not bet — a clear sign of dependency.

Betting with Borrowed Money

Continuing to bet using money borrowed from friends, family, or financial institutions.

Ways to Get Help

You do not have to face problematic betting alone. Help is available through several different channels below.

l789 Live Chat Support

Our support team is available 24 hours a day, 7 days a week. Contact us directly via live chat — you can speak in Bengali and will receive a quick response. We can help you activate self-exclusion or assist with any other issue.

Contact by Email

In addition to live chat, you can also reach us by email. If you send a responsible gaming request or a self-exclusion application by email, our team will act on it promptly.

Family and Trusted People

A close family member or trusted friend can often be the greatest source of support. Talk openly with them about your situation — sharing the burden is easier than carrying it alone.

Professional Counselling

Problematic gambling is a mental health matter, and seeking professional help for it is entirely normal. Various mental health organisations and counsellors in Bangladesh provide support for this kind of issue. Contact your nearest hospital or mental health clinic.

Permanent Account Closure

If you feel you need to step away from betting permanently, let the l789 support team know. We will help close your account permanently and ensure no further marketing communications are sent to you. Our Privacy Policy contains full details on data-related matters.

Some Tips for Safer Play

A few simple habits can help keep betting as entertainment. First, set a clear budget for how much you can spend each week or month, and commit to not exceeding that limit.

Second, learn to stop after a loss. Placing more bets to chase losses almost always makes things worse. Betting is never a guaranteed source of income — it is a game of chance and the outcome is not always predictable.

Third, keep other enjoyable parts of your life active — spending time with family, pursuing hobbies, catching up with friends. When betting starts to overshadow other pleasures and becomes your main focus, the risk grows.

If you have any questions about your betting behaviour or want more information, our FAQ page has answers to a range of questions about responsible gaming.

Always bet from your entertainment budget — not money set aside for essential expenses
Set a time limit and stick to it
Avoid betting when you have been drinking or are under stress
Stay composed after a big win — consecutive wins are not guaranteed
Do not let others use your account
Keep minors away from your account and devices

Minor Protection

You must be at least 21 years old to open an account and take part in any activity on l789. If there are minors in your household, take the following steps:

Use a password lock on your device
Never use the "Remember me" option on your l789 account if you share your device
Keep your payment cards and bKash/Nagad accounts secure
If a minor has used the account, inform us immediately

Responsible Gaming — FAQs

Your account cannot be reactivated before the self-exclusion period ends. Once it ends, you will need to make a conscious request to reactivate it — it does not reopen automatically. For permanent self-exclusion, the account cannot be reopened at all.

No — lowering a deposit limit takes effect immediately, but increasing it only takes effect after a set waiting period. This delay is intentional, so that limits cannot be raised on impulse.

A cooling-off period is a temporary break — usually for a few days to a few weeks. During this time you can still log in to your account, but you cannot place bets or make deposits. Self-exclusion is longer-term — from several months to permanent — and effectively deactivates the account.

Normally the account holder must apply in person, as identity verification is required. However, if someone is unable to do so, a family member may contact our support team — we will do our best to assist depending on the situation.

Ask yourself a few questions: Is betting still within the bounds of entertainment? Are you placing bigger bets to recover losses? Are you hiding your play from family? Is it affecting your sleep or work? If the answer to even one of these is yes, it is a good idea to take a break and speak with our support team.

No. Once self-exclusion is active, we will no longer send any bonus, promotional, or marketing messages. If you experience any issue with this, please let our support team know and we will act promptly.